TRACKING- Go to https://packagemapping.com to track your orders. To locate your tracking number, click on the link in your shipping confirmation email that says "view order". If you are unable to track your package please contact us as soon as possible.
FOUR DIGIT ORDER NUMBERS ARE NOT TRACKING NUMBERS. Your tracking number can be viewed on your order status page accessed from your shipping confirmation email.
- What does "In Transit" Mean?
Item has shipped from originating country and is en route to its destination. General explanation:
- Your package has been handed over to the carrier.
- Your package has been dispatched or departed from its country of origin.
- Your package has arrived its destination country and pending customs inspection.
- Your package has arrived its destination country and during domestic transportation.
- Your package is under another transportation period. For instance, it's in another country as a transit point and will be forwarded from there to its final destination country.
- Why hasn't my tracking information updated?
Generally, after we ship your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually it takes a few days for processing, therefore the tracking information may not appear online immediately, please try to track again later.
Once we ship your package, it is in the hands of the mail carrier. Style Wearhouse is not responsible for lost or stolen packages that state delivered inside a mailbox of the shipping address the customer inputs at checkout. Double check that you input the correct information for shipping purposes. Please keep in mind we ship to where you, the customer inputs at checkout.
- My tracking info shows my package was delivered, but I never received it.
If your tracking information is updated to "Delivered" and you have not received your package please check with your local post office, leasing office, or a neighbor to ensure it was not delivered to any of the stated locations before contacting us. Style Wearhouse provides customers with the option to track packages. If the tracking information states that your items have been delivered but you have not received it, you must contact the United States Postal Service and discuss the issue with them. Reach USPS at +1 (800) 222-1811 for USA orders. Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. We will do our best to assist you, but Style Wearhouse does not hold responsibility for packages that are lost or stolen. Please contact your local mail carrier and post office to file a claim.