FAQ: HOW LONG DOES YOUR SHIPPING TAKE?
Our products ship from our warehouse within *3-5* working days after your order is placed and your payment is received. Most of our clothing items are hand-made over-seas (Germany, Italy, China). Some select items are produced in the USA (Los Angeles and North Carolina) For international orders: If you live in a location that enforces customs fees you will be responsible for all taxes/customs fees enforced. Jewelry ships separately from clothing. *You may receive your order in multiple shipments*
You will receive a shipping confirmation email once your items are shipped from our warehouse. You can track the status of your order at PackageMapping.com. Tracking may take up to 3 working days to update. Our shipping times listed at checkout are only an estimate. We are not responsible for any mail courier delays or delays caused by your local post office. Shipping costs are non-refundable. (Shipping to countries other than the USA may take 3-6 weeks or longer depending on the customs regulations of your country) However, we do offer expedited shipping.
For further questions you can chat with us directly through our website by clicking the "Contact Us" icon in the bottom right corner.
- Shipping & Delivery Times
We offer FREE SHIPPING to the USA, 12-24 days.
Please note that these are estimated delivery times. Weekends and public holidays are not included.
We process all orders within 3-5 business days excluding holidays and weekends.
All estimated Shipping & Delivery times will be shown at checkout. (Please enter your shipping info at checkout to view)
PLEASE NOTE THAT THESE ARE ESTIMATED DELIVERY TIMES ONLY.
In some unlikely events, packages may take up to 30 business days for delivery. We are not responsible for any mail courier delays or delays caused by your local post office. Shipping costs are non-refundable.
If you have any questions related to your delivery, please contact our Customer Care team at ShopStyleWearhouse@gmail.com
- SHIPMENTS MAY REQUIRE SIGNATURE UPON DELIVERY - we require your signature upon delivery for your benefit. In the case that there is no recipient home to sign for your package the items will be delivered back to the nearest post office in your location.
TRACKING- Go to https://packagemapping.com to track your orders. To locate your tracking number, click on the link in your shipping confirmation email that says "view order". If you are unable to track your package please contact us as soon as possible.
- What does "In Transit" Mean?
Item has shipped from originating country and is en route to its destination. General explanation:
- Your package has been handed over to the carrier.
- Your package has been dispatched or departed from its country of origin.
- Your package has arrived its destination country and pending customs inspection.
- Your package has arrived its destination country and during domestic transportation.
- Your package is under another transportation period. For instance, it's in another country as a transit point and will be forwarded from there to its final destination country.
- Why hasn't my tracking information updated?
Generally, after we ship your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually it takes a few days for processing, therefore the tracking information may not appear online immediately, please try to track again later.
Once we ship your package, it is in the hands of the mail carrier. Style Wearhouse is not responsible for lost or stolen packages that state delivered inside a mailbox of the shipping address the customer inputs at checkout. Double check that you input the correct information for shipping purposes. Please keep in mind we ship to where you, the customer inputs at checkout.
- My tracking info shows my package was delivered, but I never received it.
If your tracking information is updated to "Delivered" and you have not received your package please check with your local post office, leasing office, or a neighbor to ensure it was not delivered to any of the stated locations before contacting us. Style Wearhouse provides customers with the option to track packages. If the tracking information states that your items have been delivered but you have not received it, you must contact the United States Postal Service and discuss the issue with them. Reach USPS at +1 (800) 222-1811 for USA orders. Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. We will do our best to assist you, but Style Wearhouse does not hold responsibility for packages that are lost or stolen. Please contact your local mail carrier and post office to file a claim.
TERMS & CONDITIONS
We fulfill orders as they come in and they cannot be canceled after 2 hours of when they are placed. Once an order is placed we cannot alter or add onto the order.
Style Wearhouse is not responsible for lost or stolen packages that state delivered inside a mailbox of the shipping address the customer inputs at checkout. Double check that you input the correct information for shipping purposes. Please keep in mind we ship to where you, the customer inputs at checkout.
All merchandise is inspected thoroughly before shipping. We cannot take fault on damaged items after they are worn. You must notify us within 48 hours of receiving your package if there are any manufacture defects or an item is broken.
Zippers are tested before fulfilling an order to reassure they are working properly. We cannot take fault if a zipper is forced broken while trying on. We're also not liable for stress tears on the seam of an item if being forced on or fitting too snug.
Orders that were shipped free: Orders that were shipped free will have shipping charges deducted from their online credit if you need to return the item.
Customer pays for shipping both ways if an item has to be returned. If your package is returned back to us as undeliverable we will contact you as soon as it arrives back. At that time you will be invoiced for shipping to reattempt delivery. If it has exceeded the total days we allow for a return we cannot issue credit or in any case cancel the order. We as merchants are not liable for an undelivered package due to incorrect shipping address of being left unclaimed at the post office. We are not responsible for items shipped to a wrong address, please keep in mind we ship to where you, the customer inputs at checkout.
Thank you for shopping with us! XOXO -Style Wearhouse